Integrated student supports

Integrated Student Supports

“A faculty cannot by itself accomplish the college’s objectives for students’ intellectual and personal development; it needs the cooperation of others who work with students where students spend the majority of their time.” (Banta et al., 1998) 

All Lethbridge Polytechnic employees are dedicated to promoting teaching excellence and supporting student success. Both instructors and students benefit when staff members with specialized knowledge and skills have a presence in academic courses. We call these integrated student supports. 

What are integrated student supports?

Integrated student supports are relevant tools, resources, and guidance built into courses to support students throughout their learning journeys. At Lethbridge Polytechnic, these tools and resources are created by integrated support specialists.  

How do supports benefit students and instructors?

Today’s learning environments extend beyond the physical classroom. Integrated student supports help to expand the boundaries of traditional learning environments and delivery formats in academic courses. Integrated student supports also foster confidence and encourage collaboration between instructors, specialists, and students. 

  • Creates opportunities for strategic program implementation 
  • Frees up time and scheduling otherwise spent answering (typically repetitive) questions  
  • Fosters collaboration and community between instructors, specialists, and other staff members 
  • Provides timely, direct, and personalized access to relevant experts with whom students can develop productive, long-standing relationships 
  • Offers clear, structured pathways to understanding, which increases student success (Dadgar et al., 2013) 
  • Helps students better integrate into the college community through a sense of belonging (Wolf-Wendel & Ruel, 1999) 
  • Eliminates barriers between students and service areas so students are more likely to stay enrolled (Tinto, 1987) 
  • Develops key life skills such as focus (via research, writing, studying) and time management (through program planning) 

How does this program align with the Teaching Excellence Framework?

Integrated student supports align with TEF through: 

Sketch of people sitting around a table learning together.

Instructional Skills

  • Implement diverse teaching methods tailored to objectives and student needs, using relevant technologies and learning theories.
  • Continuously refine teaching practices through innovation and collaboration with colleagues and support service staff. 
Sketch of a person sitting on floor, typing on a laptop, with books beside them.

Learning Environment 

  • Fostering an equitable learning experience that transcends the boundaries of the classroom 
  • Offering appropriate services within the college to support a diverse range of learners
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Subject Matter Expertise

  • Exploring opportunities to improve teaching strategies and learner activities (such as hosting colleagues and industry experts) 
  • Offering regular up-skilling opportunities for faculty and specialists 

What services does each specialist offer?

Librarian

Can help students with

  • streamlining the research process (finding, evaluating, and using library resources)
  • developing digital and information literacy skills
  • accessing various library databases
  • solving access issues with suggested readings and library content

Strategist

Can help students with

  • time and task management
  • study skills (test taking and preparation, note-taking, understanding assignments, etc.)
  • advanced reading (articles, textbooks, etc.) (for ELL and non-ELL students)
  • both basic and advanced writing and citing support (for ELL and non-ELL students) with a focus on formative feedback; higher-order concerns (like main idea, content, organization); and lower-order concerns (like grammar and mechanics)
  • basic math and science
  • referrals to peer tutoring (group and one-on-one)

Wellness Services

Can help students with

  • their holistic well-being
  • linking them to both campus and community resources tailored to their emotional, physical, and mental health requirements
  • ensuring they are equipped with the tools and knowledge to navigate their emotional and mental landscapes effectively
Career Development

Career Development

Can help students with

  • resume and cover letter writing and review
  • interview preparation
  • skill articulation

Can help instructors with

  • preparing students for industry events
  • presentations on various career development topics including:
    • networking
    • public speaking
    • resume & cover letters

Accessibility services specialist

Can help instructors with

  • Understanding accommodations and how to best support students
  • Reviewing UDL principles and how to apply to the classroom and coursework
  • Navigating systems related to accessibility needs (e.g. Accommodate, Canvas)
  • Fielding general questions related to disabilities and the various supports that Accessibility Services provides
  • Providing guidance on the Getting Started with Accessibility micro-credentials

Student core competencies

Can help instructors with

  • Understanding and exploring the core competencies and how they relate to a course
  • Aligning competencies with course work and embedding badging into their Canvas course
  • Presenting short in-class sessions to students about the Core Competencies, the relevance to course work and how the framework can be utilized when applying for jobs

Integrated support specialists are passionate about helping students succeed. Specialists equip learners to excel, while also alleviating workflow capacity pressures on instructors. 

“The library isn’t a physical space. We’re turning the perception of libraries and librarianship to more of a digital platform, making our help more widely available.”  

– Ina Baczuk, Information Services specialist 

Considerations

When deciding whether your course might benefit from integrated student supports, take a moment to consider your students’ needs. 

Ask yourself: 

  • Am I teaching first-year or general arts and science students who might benefit from proactive and strategic advising help? 
  • Do I teach adult learners with busy schedules (including work/family commitments)? 
  • Does my course have substantial research/writing requirements, and are my students prepared to successfully take on this workload? 
  • Would my students benefit from additional support with time management and study skills? 

Keep in mind that to effectively leverage integrated student supports, it’s essential to implement collaborative strategies between instructors and specialists.

Collaborative strategies

Communication and collaboration between instructors and specialists are essential elements of effective integrated student supports. Here are some suggestions for how you can contribute to a successful and positive partnership.

For instructors

For specialists

Customize supports to meet your needs

This framework is not prescriptive. There’s no need to adhere to it as a rigid set of rules or expectations, and you don’t necessarily need multiple specialists integrated into every course you teach. 

Ultimately, the choice is yours. It’s up to you to decide what will work best for you as an instructor, for your students’ needs, and for the integrated specialist’s capacity. This means you can customize when and where you’d like to enlist the support of a specialist, if you choose to do so. 

Get connected!

Get connected with an integrated support specialist by either filling in the support request form or contacting CTLI through email or dropping by.

References

Banta, T. W., & Kuh, G. D. (1998). A missing link in assessment: Collaboration between academic and student affairs professionals. Change, 30(2), 40–46. http://www.jstor.org/stable/40165560 

Dadgar, M., Venezia, A., Nodine, T., & Bracco, K. R. (2013). Providing structured pathways to guide students toward completion [PDF file]. WestEd. https://www.wested.org/wp-content/uploads/2016/11/1370980395resource1280-3.pdf  

Tinto, V. (1987). Leaving college: Rethinking the causes and cures for student attrition. University of Chicago Press.

Wolf-Wendel, L. E., & Ruel, M. (1999). Developing the whole student: The collegiate ideal. New Directions for Higher Education, 1999(105), 35-46. https://doi.org/10.1002/he.10503