Central to our strategic plan is a set of values that guide our work and how we interact with and contribute to our learning communities.
Central to our strategic plan is a set of values that guide our work and how we interact with and contribute to our learning communities.


Simply put—without learners, there would be no need for CTLI. The learner experience is at the core of all we do and deliver. As a service team, our purpose is to help instructors and students, and this is best done by meeting them where they’re at and seeing the request or problem at hand from their perspective.
We believe open, honest communication is the foundation of positive relationship building. Many of our services involve establishing trust—after all, it can be intimidating to ask for help.
By seeing our learners as real people—each with unique challenges, backgrounds, and dreams—we can offer inclusive and accessible services. Using an openminded approach to problem-solving and a desire to facilitate meaningful interactions, we take pride in creating and delivering custom solutions to meet the needs of each student, instructor, and stakeholder we work with.

Our learning communities thrive when working as a collaborative unit, with each team member’s unique perspectives, experiences, and skills contributing to a diverse and inclusive perspective.
Addressing challenges faced by teachers and learners with positivity and enthusiasm, we infuse fun into both processes and our working culture.
By identifying and championing each team member’s skills, we can teach one another new approaches, support one another when challenges arise, celebrate one another’s successes, and produce work of the highest quality. Drawing on and representing our varied strengths and perspectives benefits our team, our customers, and our educational institution.
Building positive relationships is one of our team’s greatest strengths. By making time to connect and have fun, we reinforce other values.

It’s not just a clever name! Our Centre for Teaching, Learning, and Innovation supports instructor development and builds high-quality learning experiences using the latest educational technologies. None of this would be possible without the continuous improvement mindset and dedication to lifelong learning and competency building of our team members.
Competence in our individual areas of expertise is a critical component of delivering high-quality programs and services. Competence earns our team respect and a positive reputation, which encourages confidence and trust in the learning communities we serve.
We are constantly confronted with new tasks, challenges, and ideas to manage. While we might not always know the answer, we’ll be sure to find out! This is done by researching, testing, prototyping, iterating, and experimenting until we emerge with the best possible solution.
This value is demonstrated through our support for team members’ professional development initiatives, our prompt and effective responses to customer needs, and the evidence-based practices we employ to get the job done.

Creativity enables us to push boundaries and try new solutions. Our culture of creative problem-solving and experimentation means it’s okay to try and fail—and then try again. The resulting freedom leads to innovative ideas and initiatives that are only limited by what we can dream up. And we at CTLI dream big!
Creativity is a crucial element of all our designs, processes, and relationships. Our willingness to try new solutions, adopt new technologies, and adapt to changing priorities and circumstances means we’re ready for anything.